Customize columns in your segments
Segments are powerful workspaces where you can take action on the members and organizations in your community—you can identify which users to engage with,...
Now self-service: Edit organization details
Common Room automatically enriches the organizations in your community with important details like number of employees, revenue, and industry. Previously, if...
Track account-based engagement with organization segments
We created segments to give users a collaborative workspace to manage, track, and take action on the members in their community. Now, you can create...
Preview members and orgs in your segment
With our new preview tray, you can quickly get context about a member or organization right from your segment. Previously, you had to click into the member...
Segments
Members
Activity
Organizations
New and improved: Filters
With our latest update to the member, segment, organization, and activity filters, you can take full control of your data to find exactly what you’re looking...
You can use segment statuses to track and progress cohorts of members in your community. Often, these statuses are used sequentially, so being able to see...
Reorganized workflows templates
As we continue to expand our workflows, we want to make it easy for you to navigate the different templates we offer. We've updated the workflows template...
Automatically create leads and contacts in Salesforce
We've improved our two-way integration with Salesforce to allow you to automatically create leads and contacts based on custom logic in Common Room. This...
Segments
Members
Organizations
Updated notification emails to show org and title
You can turn on email notifications to stay up to date with the segments, members, and organizations that you care about most. For go-to-market teams, this...
Multi-select or single-select surveys in Discord and Slack workflows
You can use workflows to automate outreach in your Discord and Slack communities to increase engagement rates and re-engage churned members. With workflows,...
Workflows allow you to automate outreach in your community via Slack and Discord or organize your community by adding tags to members, organizations, and...
See all of the organizations in your segment
Segments allow you to create cohorts of members in your community that you can easily track, manage, and take action on. When taking action on the members in...
Improved bulk actions on members: Select all
In the member explorer, you can select multiple members to add them to a segment, send them a message on Slack, add a tag, mark them as team members, or hide...
Find activity based on whether your team has replied
With our new filter, "Team replies," you can easily find activities that are still waiting for a reply from your team. You can use this filter to make sure...
Workflows
Members
Activity
Organizations
Automatically tag members, organizations, and activities with workflows
We originally launched workflows to help you automate outreach and engagement programs on Slack and Discord . With our latest release, we've expanded...
Custom ranges for organization filters
We've updated our organizations filters to allow you to input custom ranges, rather than our previous pre-set ranges. You can now filter on precise ranges...
Profile Chips for More Sources
How does it work? Where is it in the product? We've released community source chips for 6 more sources (Khoros, Insided, Discourse, Meetup, Skilljar, Bevy)...
Connected Source Health Check
Why did we build it? What customer use cases are we trying to solve? Connected sources can be finicky. Admins leaving a company, auth token expirations, auth...
User Reminders to Regularly Refresh their Apps
Why did we build it? What customer use cases are we trying to solve? We are shipping features quickly and constantly at Common Room. And, we want our...
In-Product Source Member Audits
Why did we build it? What customer use cases are we trying to solve? We often get questions about why our member counts don't match the member counts shown...