Common Room is now SOC 2 Type II certified
Last year, we shared our SOC2 Type I compliance , and we’re excited to continue our commitment to trust and security with SOC2 Type II compliance. A SOC2...
Manage team permissions with role-based access control
You can now manage team access by setting user permissions with these roles: owner, editor, and viewer.
A more powerful member table explorer
You may have noticed that the members page looks a little different. Not only did the member table get a makeover, but with sortable columns, more information,...
Give new members a warm welcome with Automations
With Automations, you can now set up personalized welcome messages for all new members as they join your Slack workspace.
Connect with your community from any source with the Common Room API and Zapier
You can use our API and Zapier to create and update members, add activity to a member’s timeline, and more.
Save frequently used filters for easy access
Common Room’s filters allow you to find the members, activities, and organizations that are most important to you. If you find yourself checking in on the same...
Seamlessly share with teammates for easy collaboration
You can now share segments and reports to anyone in your org via email.
Centralized custom reporting for the whole team
The activity by source and community responsiveness charts are now widgets on the reporting page, which means you can filter, save, and share customized reports...
Export members in a segment to use as contact lists
You can now download all members in a segment as a CSV so you can easily add them to a contact list for emails, campaigns, or any other outreach activity.
Stay on top of what matters most with notifications
You can now receive notifications via email for members, organizations, and segments that you want to keep an eye on.
Advanced logic for more granular filtering
You can now use AND, OR, and NOT logic on all filters in Common Room for members, activity, organizations, segments, and reporting.
Automatically share notable community updates with your team
With team alerts, you and your team can stay up to date with the latest and greatest happenings in your community.
Easily share reports on community growth and impact
In addition to sharing reports via link to other teammates in Common Room, you can now export them to share with your broader team.
Unlock insights with new reporting widgets on sentiment, region, and top active users
The reporting page now has three new widgets to help you quickly measure and understand your community health.
Connect business data with Snowflake and Salesforce integrations
Common Room now integrates with Snowflake and Salesforce so you can create a source of truth for how your customers engage with you both in your community and...
Bring key information into focus with custom fields
You can now select key fields to highlight on the member and organization profiles.
Improve community responsiveness across your channels
The community responsiveness report now shows your team’s median time to first respond to a member’s post.
Keep your community engaged with the replies filter
We know that community responsiveness is a powerful metric to measure the health of your community, so we built a filter to make it easier than ever to find...
Customize, save, and share reports to get the insights that matter most
You can now create highly-customized reports and share them across your team for easy access. The reporting page lets you filter by source, tag, segment, and...
Track channel growth with Twitter mentions and followers
The activity by source report now shows the number of mentions and new followers your account received.