Improved bulk actions on members: Select all
In the member explorer, you can select multiple members to add them to a segment, send them a message on Slack, add a tag, mark them as team members, or hide...
Find activity based on whether your team has replied
With our new filter, "Team replies," you can easily find activities that are still waiting for a reply from your team. You can use this filter to make sure...
Workflows
Members
Activity
Organizations
Automatically tag members, organizations, and activities with workflows
We originally launched workflows to help you automate outreach and engagement programs on Slack and Discord . With our latest release, we've expanded...
Custom ranges for organization filters
We've updated our organizations filters to allow you to input custom ranges, rather than our previous pre-set ranges. You can now filter on precise ranges...
Profile Chips for More Sources
How does it work? Where is it in the product? We've released community source chips for 6 more sources (Khoros, Insided, Discourse, Meetup, Skilljar, Bevy)...
Connected Source Health Check
Why did we build it? What customer use cases are we trying to solve? Connected sources can be finicky. Admins leaving a company, auth token expirations, auth...
User Reminders to Regularly Refresh their Apps
Why did we build it? What customer use cases are we trying to solve? We are shipping features quickly and constantly at Common Room. And, we want our...
In-Product Source Member Audits
Why did we build it? What customer use cases are we trying to solve? We often get questions about why our member counts don't match the member counts shown...
Improvement to Segment CSV Export: Exports Now Respect Current Filters
Why did we build it? What customer use cases are we trying to solve? We've heard from a few customers that they'd like to combine Common Room's powerful...
Search for Segments by Name in Segment Explorer
We added the ability to search for segments y by name in the segment explorer to make it easier for users to find a specific segment. This makes finding...
Salesforce & HubSpot Integrations
Why did we build it? What customer use cases are we trying to solve? Today, users are increasingly adopting software before they buy. How they decide on the...
Why did we build it? What customer use cases are we trying to solve? Our users want to know where their organizations should be investing in - in community...
Why did we build it? Customers use Medium as a way to understand both what kind of blog content is being posted by their community and also to discover new...
Member Count Filter on Organizations
Why did we build it? What customer use cases are we trying to solve? A strong indicator of how engaged an organization is within a community is the # of...
See GitHub Forks in Activity Explorer, Member Explorer, and Reporting
Customers will now be able to view all fork activities and corresponding members in the member and activities explorer views, along with reporting. Github...
Search by Name/Handle Enhancements
We've made searching for community members by name and handle dramatically easier. For example, if you were to search for a member whose Twitter handle is...
Richer Workflow Failure Details
Why did we build it? What customer use cases are we trying to solve? Workflow actions, especially the ones that run on an external service (Slack, Discord,...
Why did we build it? What customer use cases are we trying to solve? Discord workflows allow our users to know more about anonymous Discord members, help new...
Customizable Persona Tags
Why did we build it? What customer use cases are we trying to solve? Our definitions of Contributor and Influencer don't always fit our user's community....
Segments With Automated Member Management Beta
Managing your community members is easier said than done—especially when they’re active across different platforms and in different stages of their community...