Automatically share notable community updates with your team
With team alerts, you and your team can stay up to date with the latest and greatest happenings in your community.
Easily share reports on community growth and impact
In addition to sharing reports via link to other teammates in Common Room, you can now export them to share with your broader team.
Unlock insights with new reporting widgets on sentiment, region, and top active users
The reporting page now has three new widgets to help you quickly measure and understand your community health.
Connect business data with Snowflake and Salesforce integrations
Common Room now integrates with Snowflake and Salesforce so you can create a source of truth for how your customers engage with you both in your community and...
Bring key information into focus with custom fields
You can now select key fields to highlight on the member and organization profiles.
Improve community responsiveness across your channels
The community responsiveness report now shows your team’s median time to first respond to a member’s post.
Keep your community engaged with the replies filter
We know that community responsiveness is a powerful metric to measure the health of your community, so we built a filter to make it easier than ever to find...
Customize, save, and share reports to get the insights that matter most
You can now create highly-customized reports and share them across your team for easy access. The reporting page lets you filter by source, tag, segment, and...
Track channel growth with Twitter mentions and followers
The activity by source report now shows the number of mentions and new followers your account received.
Reply to and @mention your teammates for easy collaboration
You can use team notes to track important details and next steps for members, organizations, and segments, and now, you can leave messages directly for your...
Track changes in your segments
You can create segments to easily group members to manage programs and track updates across your community. Segments are a collaborative feature, so we added a...
Add a personal website to your member profiles
You can now add websites to your community members’ contact info. You can use this to keep track of things like design portfolios or personal websites relevant...
Create and track member cohorts with Segments
Segments allow your team to collaboratively create and track groups of members within your community. You can use segments for tasks like tracking product...
View overall community health
You’ll notice a brand new section at the top of the Reporting page that allows you to monitor the health of your community and key trends that may need your attention.
Custom fields are now available for organizations
Last month, we launched custom fields for members. Now, organizations also support custom fields so you can...
Track membership and engagement rates
The reporting page now includes membership and engagement charts so you can track growth over time. The membership chart breaks down the number of members in...
Leave notes for your teammates on organizations
Add a team note on organizations to track when you last reached out to them, important details, and more. You can edit your note at any time, view all of...
YouTube comments and replies now available in Activity
We now pull in all comments and replies from YouTube and display them on the Activity page. You can now quickly see all participants, along with the original...
Deep dive into community responsiveness
The community responsiveness page gives you insights into where your members interact with each other most and how often they reply to each other. You can...
Manually add activity to member timeline
Track community-led content like blogs, case studies, and tutorials right from a member’s profile. Just add the content link to the member’s timeline, choose...