Segments
Members
Organizations
Reply to and @mention your teammates for easy collaboration
You can use team notes to track important details and next steps for members, organizations, and segments, and now, you can leave messages directly for your...
Track changes in your segments
You can create segments to easily group members to manage programs and track updates across your community. Segments are a collaborative feature, so we added a...
Add a personal website to your member profiles
You can now add websites to your community members’ contact info. You can use this to keep track of things like design portfolios or personal websites relevant...
Create and track member cohorts with Segments
Segments allow your team to collaboratively create and track groups of members within your community. You can use segments for tasks like tracking product...
View overall community health
You’ll notice a brand new section at the top of the Reporting page that allows you to monitor the health of your community and key trends that may need your attention.
Custom fields are now available for organizations
Last month, we launched custom fields for members. Now, organizations also support custom fields so you can...
Track membership and engagement rates
The reporting page now includes membership and engagement charts so you can track growth over time. The membership chart breaks down the number of members in...
Leave notes for your teammates on organizations
Add a team note on organizations to track when you last reached out to them, important details, and more. You can edit your note at any time, view all of...
YouTube comments and replies now available in Activity
We now pull in all comments and replies from YouTube and display them on the Activity page. You can now quickly see all participants, along with the original...
Deep dive into community responsiveness
The community responsiveness page gives you insights into where your members interact with each other most and how often they reply to each other. You can...
Manually add activity to member timeline
Track community-led content like blogs, case studies, and tutorials right from a member’s profile. Just add the content link to the member’s timeline, choose...
Did you make some new connections at a conference and want to add them to Common Room? You can now manually add people from the Members page with their email...
Manage members with custom fields
You can now use custom fields to add in-depth, organized information about all the details that make your community members unique. For example, you can use...
Discover content from your community
We’ve expanded our automatic activity categorization to include a new “Content attached” tag that proactively identifies content that includes links to blogs,...
Get context on key conversations
We now automatically identify related messages and bundle them into one view to give you insights on who’s involved, the sentiment behind their conversation,...
Find where your members are most active
On Home, you'll notice a new chart that provides a breakdown of activity by source. If you want to dive deeper, click “See more” or check out the new...
Track programming languages, merge activities, and more with GitHub
We overhauled our GitHub integration to support programming languages, merge activities, pull requests, and contributions. All information from GitHub is...
Powerful queries with filters
We’ve added some new filters to help you find the most meaningful interactions.
Find your most active members
Understand the depth of engagement with specific community members
Automatic activity categorization
We now use machine learning to automatically tag content by common themes such as appreciation, bugs, questions, and more.