The Common Room team

Automatic activity categorization

AUTHOR: The Common Room team

A major part of building thriving communities is listening to and acting on what your users are saying. Many of you already use activity tags to organize everything from community praise to feature requests for your team to consider. We wanted to make this workflow even easier, so we now use machine learning to automatically tag content by common themes such as appreciation, bugs, questions, and more.

Tip: our other intelligent features (marked in-product with the ✨ symbol), our goal is to give you a “boost” by taking manual work off your plate. We won’t always be 100% right — after all you know your community best — but it should help you do more, faster. In this case, we’ll highlight things that may be worth looking at then make it easy for you to add additional tags to keep track of what you do next.

Powered by LaunchNotes